Letrigo Rewards Program - FAQ

What is the Letrigo Rewards Program?

The Letrigo Rewards Program is our loyalty and referral system designed to reward customers for shopping, sharing, and engaging with the Letrigo brand.

How do I join the program?

Joining is free and easy. Simply create a Letrigo account, log in, and access the Rewards Program page.

How can I earn points?

You can earn points through purchases, referrals, social engagement, newsletter subscriptions, and birthday rewards.

How does the referral program work?

Your friend gets an instant discount of $60-$100 on their first order, and you receive reward points after their successful purchase.

When will I receive referral points?

Points are credited after the order is completed and passes the return/refund review period, usually within 14-30 days.

What can I redeem my points for?

Points can be used for store discounts, accessories, spare parts, apparel, and exclusive promotions.

How do points convert into discounts?

Example:

100 points = $5 off

200 points = $10 off

500 points = $25 off

1000 points = $50 off

Do my points expire?

Yes. Points usually expire after 12 months of inactivity.

Can I combine rewards with promotions?

Usually yes, but some major promotions may have separate rules.

Can I transfer my points to someone else?

No. Points are non-transferable and tied to your account only.

What happens if I cancel or return an order?

Earned points and referral rewards related to that order may be removed.

Can I use rewards for dealer purchases?

No. This program is for retail customers only. Dealer purchases are managed separately.

Why was my referral rejected?

Possible reasons include self-referral, duplicate accounts, returned orders, or fraud detection.

How do I check my points balance?

Log in to your Letrigo account and visit the Rewards Dashboard.

Can Letrigo change the program rules?

Yes. Letrigo may update or modify the program rules at any time.