Can I Change or Cancel My Order?

Yes. Your order can be canceled or changed if it has not shipped.

Before shipping
Order Cancellation: If you cancel the e-bike order that was placed in 2 hours, the processing fee will not be charged. If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.

If you cancel orders that haven't entered the shipping process yet, 8% of the ebike cost will be charged as a processing fee.

If you cancel the accessory order that was placed in 2 hours, the processing fee will not be charged. If it exceeds 2 hours, 25% of the order amount will be charged as a processing fee.

Change of Address: There is no fee for address changes before shipping.

Replacements and exchanges: If the customer does not place a new order or the total amount is significantly lower than the original order, a 10% processing fee of the original order will be deducted from the total refund amount.

Customer will be charged 4% fee by cancel the order within one extension, Customer canceled orders that are postponed twice or more will not be charging any fee.

After shipping
Order Cancellation: If your order is shipped and cannot be modified, you may reject the package and 10% of the ebike cost will be charged as a cancellation fee.

The customer is also responsible for the return shipping cost of $150. Macfox will provide a return shipping label, and the designated carrier will collect the return package.

Please Note: We do not accept returns for accessories that are not quality problems.

Change of Address: If you successfully change your address, $20 will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of the ebike cost will be charged as a reshipping fee. And the costomer is also responsible for the return shipping cost of $150. Total fee are 10% of ebike cost+$150.

Replacements and exchanges:

A)If you successfully exchange the item, $20 will be charged as a processing fee.

B) If you fail to change, you may reject the package and 10% of the ebike cost will be charged as a reshipping fee.

C) If you fail to reject the item and still want to cancel the order, 10% of the ebike cost will be charged as the processing fees and the costomer is also responsible for the return shipping cost of $150. Total fee are 10% of ebike cost+$150.